{"id":3360,"date":"2022-05-13T08:01:50","date_gmt":"2022-05-13T08:01:50","guid":{"rendered":"https:\/\/tplabs.co\/wanzor\/?page_id=3360"},"modified":"2024-11-19T09:48:27","modified_gmt":"2024-11-19T08:48:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.lanrel.pl\/pl\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3360\" class=\"elementor elementor-3360\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9bf8ad5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9bf8ad5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e50a3d3\" data-id=\"e50a3d3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-45d9823 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45d9823\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3298601\" data-id=\"3298601\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7249e97 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7249e97\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f1dc8f2\" data-id=\"f1dc8f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0112d55 align-center elementor-widget__width-inherit heading-default elementor-invisible elementor-widget elementor-widget-mae-headings\" data-id=\"0112d55\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUpSmall&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"mae-headings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"master-heading sep-none\">\n\t\t\t\t        \n\t        \n\t        \t        <h2 class=\"main-heading\">How can we help you with your order?<\/h2>\n\t        \n\t        \n\t        \t    <\/div>\n\t    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-488a759 accordion-style-1 arrow-right elementor-invisible elementor-widget elementor-widget-mae-accordion\" data-id=\"488a759\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeftSmall&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"mae-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"master-accordions\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"item elementor-repeater-item-fe1ffd1\">\n\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t<div class=\"arrow\"><\/div>\n\t\t\t\t\t\t<h3>What do I do if I need to change my order?<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>Once your order has been dispatched, unfortunately it cannot be changed. If you have any questions regarding our products or your order, please contact us info@lanrel.eu before proceeding to the checkout.<\/p><p>\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"item elementor-repeater-item-967bef7 active\">\n\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t<div class=\"arrow\"><\/div>\n\t\t\t\t\t\t<h3>How long does delivery take?<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>A: Our standard delivery time is 1 to 3 working days. If you pay for your order by bank transfer, delivery starts the day after we receive your transfer. If the last day for delivery falls on a Saturday, Sunday or public holiday, delivery time will automatically be extended to the next working day<br \/>Our team works hard to get your parcel to you and your four-legged friend as quickly as possible!<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"item elementor-repeater-item-0b9c3ca\">\n\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t<div class=\"arrow\"><\/div>\n\t\t\t\t\t\t<h3>How much is your delivery charge?<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>A: We offer a free delivery service for all orders over 120 pln<br \/>to Poland. If your order comes below this amount we have a flat rate postage fee of 15 pln.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"item elementor-repeater-item-3d86984\">\n\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t<div class=\"arrow\"><\/div>\n\t\t\t\t\t\t<h3>What happens if my delivery is damaged ot items are missing?<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>A: If you received a damaged or missing shipment, please contact us at info@lanrel.eu within 48 hours of the delivery date to allow us to investigate.<br \/>If the item was damaged for other reasons, we reserve the right to deny this claim after investigation.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"item elementor-repeater-item-0009654\">\n\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t<div class=\"arrow\"><\/div>\n\t\t\t\t\t\t<h3>Can I return the order?<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>A:If you wish to return the product after receiving your order, you can contact us at info@lanrel.eu to inform us of your decision and return the unopened, unused or undamaged product in its original form to our warehouse at ul. Komandos\u00f3w 1\/2, 32-085 Modlniczka, Poland within 14 days of purchase. Returns are at your own expense and must include a return form and a copy of your order confirmation.<br \/>Once we have received your returned item, we will contact you to arrange a refund.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"item elementor-repeater-item-163e807\">\n\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t<div class=\"arrow\"><\/div>\n\t\t\t\t\t\t<h3>How do I contact customer services?<\/h3>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t<p>A: You can contact customer services using the email\u00a0<a href=\"mailto:buydirect.gbr@royalcanin.com\" data-tab-init=\"true\">info@lanrel.eu <\/a>and our advisors will be happy to help you.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t    <\/div>\n\n\t    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3424d2 elementor-widget elementor-widget-spacer\" data-id=\"f3424d2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fe7461 align-center heading-default elementor-invisible elementor-widget elementor-widget-mae-headings\" data-id=\"4fe7461\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUpSmall&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"mae-headings.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"master-heading sep-none\">\n\t\t\t\t        \n\t        \n\t        \t        <h2 class=\"main-heading\">Feel free to get in touch\nwith our experts<\/h2>\n\t        \n\t        \n\t        \t    <\/div>\n\t    \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-625228c elementor-widget elementor-widget-wpforms\" data-id=\"625228c\" data-element_type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style id=\"wpforms-css-vars-root\">\n\t\t\t\t:root {\n\t\t\t\t\t--wpforms-field-border-radius: 3px;\n--wpforms-field-border-style: solid;\n--wpforms-field-border-size: 1px;\n--wpforms-field-background-color: #ffffff;\n--wpforms-field-border-color: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-border-color-spare: rgba( 0, 0, 0, 0.25 );\n--wpforms-field-text-color: rgba( 0, 0, 0, 0.7 );\n--wpforms-field-menu-color: #ffffff;\n--wpforms-label-color: rgba( 0, 0, 0, 0.85 );\n--wpforms-label-sublabel-color: rgba( 0, 0, 0, 0.55 );\n--wpforms-label-error-color: #d63637;\n--wpforms-button-border-radius: 3px;\n--wpforms-button-border-style: none;\n--wpforms-button-border-size: 1px;\n--wpforms-button-background-color: #066aab;\n--wpforms-button-border-color: #066aab;\n--wpforms-button-text-color: 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value=\"5800\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/pages\/3360\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-5800\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">WY\u015aLIJ<\/button><img decoding=\"async\" src=\"https:\/\/www.lanrel.pl\/wp-content\/plugins\/wpforms-lite\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Wczytywanie\"><\/div><input type=\"hidden\" name=\"trp-form-language\" value=\"pl\"\/><\/form><\/div>  <!-- .wpforms-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How can we help you with your order? What do I do if I need to change my order? Once your order has been dispatched, unfortunately it cannot be changed. If you have any questions regarding our products or your order, please contact us info@lanrel.eu before proceeding to the checkout.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3360","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/pages\/3360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/comments?post=3360"}],"version-history":[{"count":21,"href":"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/pages\/3360\/revisions"}],"predecessor-version":[{"id":5815,"href":"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/pages\/3360\/revisions\/5815"}],"wp:attachment":[{"href":"https:\/\/www.lanrel.pl\/pl\/wp-json\/wp\/v2\/media?parent=3360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}